Problems and solutions
Problems with installation of UniversalEye
If you have problems with downloads, installation, payback, payment or access to Android Market contact and the .
In false-coloured-tool the live cam image is not continuous and with delay
The false coloured representation needs high processor power. Processor power depends on the smartphone type. If processor speed does not suffice to process all frames of the video sequence in real time, only every nth frame is processed. This causes not only delays in the video presentation but also stutter of the images. You can avoid it only with a smartphone with faster processor. Incidentally, the demand on the processor power depends on the mode of the false coloured representation.
During play back the video is played in portrait mode instead landscape and vice versa
You have to choose the orientation for recording and play back. For recording you can set it in record settings. For play back you can set it in the options menu when the list with recordings is shown (press MENU button when the list is displayed). If you forgot the orientation setting of a recording, try for play back both orientation options in play back options menu.